1. Introduction
Welcome to Ramen Labs Inc (“Ramen Labs,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our SaaS platform for AI-powered sales automation for early-stage startup founders (“Service”). By using our Service, you agree to these Terms. If you do not agree, do not use the Service.
2. Company Information
Ramen Labs Inc
19 Kris Ct, Newark, DE 19702
Governing Law: Delaware, USA
3. Eligibility
You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you meet this eligibility requirement.
4. Account Registration
To access certain features, you may need to create an account. You may create multiple accounts. There are no restrictions on account sharing, but you are responsible for any activity that occurs through your accounts.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your accounts. Notify us immediately of any unauthorized use.
5. Service Description
Ramen Labs provides a subscription-based SaaS platform that offers AI-powered sales automation tools to help early-stage startup founders streamline sales workflows. The Service may include new features or updates from time to time.
6. Payment, Billing, and Free Trial
- The Service is offered as a monthly subscription.
- A 7-day free trial may be available for new users; trial terms are subject to change.
- Payments must be made in advance of each subscription period.
- You are responsible for all applicable taxes.
- Failure to pay may result in suspension or termination of your account.
7. Refund Policy
- A 30-day refund is available for first-time customers only.
- Refund requests must be submitted within 30 days of the initial payment.
- Refunds do not apply to subsequent subscription periods.
8. Cancellation
- You may cancel your subscription at any time via your account dashboard.
- Cancellation takes effect at the end of the current billing cycle.
- Access to the Service continues until the billing period ends.
- No further charges will be made after cancellation.
9. Termination by Either Party
- Either party may terminate the Service for any reason, consistent with standard SaaS practices.
- Termination does not affect accrued rights or obligations under these Terms.
10. Use Restrictions
You agree not to:
- Use the Service for illegal activities.
- Violate any applicable laws or regulations.
- Abuse or misuse the platform.
11. Liability Limitation
To the maximum extent permitted by law, Ramen Labs’ liability for any claims arising out of or related to these Terms or the Service is limited to the total subscription fees paid by you in the 12 months preceding the claim. Ramen Labs is not liable for indirect, incidental, consequential, or punitive damages.
12. Dispute Resolution
- Any disputes arising from or related to these Terms or the Service shall be resolved via binding arbitration in Delaware, USA.
- You agree that arbitration is the exclusive forum for resolving disputes, except for claims that may be brought in small claims court.
13. Modifications to Terms
Ramen Labs may modify these Terms at any time. Updated Terms will be posted on the website with the effective date. Continued use of the Service after changes indicates your acceptance of the modified Terms.
14. GDPR Compliance and User Responsibilities
Ramen Labs is committed to protecting personal data and complying with the General Data Protection Regulation (GDPR) where applicable. As a user of Ramen Labs, you acknowledge the following responsibilities:
User Responsibilities (Data Controller)
- Obtaining Consent: You must obtain explicit consent from your users before collecting any personal data through the Service.
- Providing Information: You must inform users about the type of data collected, purpose, and how it will be used.
- Data Subject Requests: You are responsible for responding to GDPR requests, including access, deletion, or restriction of data.
Ramen Labs Responsibilities (Data Processor)
- Process Data as Instructed: We process personal data strictly according to your instructions and these Terms.
- Data Security: We implement technical and organizational measures to safeguard data.
- Assist with Compliance: We will support you in meeting GDPR obligations, such as responding to data subject requests.
15. Contact
For questions regarding these Terms, billing, support, or GDPR compliance, contact us at:
Email: support@ramen.so
Address: 19 Kris Ct, Newark, DE 19702
